Returns & Replacements Policy

At VMAPS Design, we are committed to delivering high-quality furniture and interior products that meet our customers' expectations. Every product undergoes quality inspection before dispatch to ensure it reaches you in excellent condition.

If you receive a product that is damaged during transit, has a manufacturing defect, or is different from the item you ordered, we will be happy to assist you in accordance with the terms outlined in this policy.

1. Our 7-Day Return Window

We offer a 7-day conditional return and replacement policy.

If you believe your product qualifies for a replacement, you must notify us within 7 calendar days from the date of delivery.

Requests submitted after the 7-day period may not be accepted.

2. Eligible Reasons for Replacement

A replacement request may be approved only under the following circumstances:

The product was delivered in a damaged condition.
The product has a verified manufacturing defect.
You received an incorrect product, incorrect model, incorrect size, incorrect colour, or incorrect finish compared to your confirmed order.
Essential parts or accessories are missing from the package.

All replacement requests are subject to verification and approval by our quality assurance team.

3. Conditions for Replacement Eligibility

To qualify for a replacement, all of the following conditions must be met:

The request must be submitted within 7 days of delivery.
The product must remain unused and unaltered, except where inspection is necessary to identify the issue.
The product must be returned in its original packaging, including all accessories, fittings, manuals, labels, and packaging materials (where applicable).
Proof of purchase, such as the order confirmation or invoice, must be provided.
Clear photographs or videos showing the issue may be required before a replacement request can be processed.
Our team may request additional information or conduct an inspection to verify the reported issue.

Failure to meet these conditions may result in the rejection of the replacement request.

4. Items Not Eligible for Return or Replacement

We do not accept returns or replacements in the following situations:

The customer changes their mind after placing the order.
The customer no longer requires the product.
The product does not match personal expectations despite being correctly supplied.
Minor variations in wood grain, texture, colour, finish, or natural characteristics that do not affect functionality.
Normal wear and tear.
Damage caused by improper handling, misuse, negligence, accidents, improper installation, exposure to moisture, excessive heat, chemicals, or outdoor conditions.
Damage resulting from unauthorized repairs, modifications, or alterations.
Products that have already been assembled, installed, drilled, painted, customized, or modified after delivery.
Products returned without their original packaging or essential components.
Replacement requests submitted after the 7-day eligibility period.

5. Custom-Made & Made-to-Order Products

Many of our products are manufactured specifically for individual customer requirements.

Accordingly, custom-made, personalized, made-to-order, or specially manufactured products are generally not eligible for return or replacement unless they are damaged during delivery, contain a verified manufacturing defect, or an incorrect product has been supplied.

6. Inspection & Verification

Once your replacement request is received, we will:

Review the information provided.
Examine photographs or videos submitted.
Contact you if additional information is required.
Arrange an inspection where necessary.

Approval of replacement requests is subject to our inspection and verification process.

7. Replacement Process

If your request is approved:

We will arrange a replacement of the affected product or component.
Depending on the nature of the issue, we may replace the complete product or only the damaged or defective part.
Replacement timelines may vary depending on product availability, manufacturing schedules, and delivery location.

8. No Refund Policy

VMAPS Design does not offer refunds for products once an order has been confirmed, processed, or delivered.

Where a replacement request qualifies under this policy, we will provide a replacement product or replacement component after verification.

Refunds will not be provided for:

Customer preference changes.
Incorrect selection made by the customer.
Delays caused by third-party logistics providers beyond our reasonable control.
Minor aesthetic variations.
Any situation not specifically covered under this policy.

9. Reporting a Problem

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To help us process your request efficiently, please provide:

Your Order Number or Invoice Number.
Full Name.
Contact Number.
A brief description of the issue.
Clear photographs of the product.
Photographs of the packaging (if damaged).
An unboxing video (recommended, especially if transit damage is suspected).

Providing complete information helps us resolve your request more quickly.

10. Limitation of Liability

Our responsibility under this policy is limited to the replacement of eligible products or components.

VMAPS Design shall not be liable for any indirect, incidental, special, or consequential losses, including but not limited to loss of business, inconvenience, or any damages arising from the use or inability to use the product, except as required under applicable law.

11. Changes to This Policy

We reserve the right to update or modify this Returns & Replacements Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.